Conditions of Use

  • Buyer has the right to cancel the order if the ordered goods cannot be delivered (shipped) within 30 days, unless otherwise agreed. If a longer delivery time was agreed, buyer will be charged with reasonable cost in case of cancelling the order. We do our utmost to keep items in stock, but thank you for your understanding when there is a delay in delivery. For logistic reasons we do not show automated stock information in our webshop.

  • Prices shown are based on the Dutch VAT rate (21%) Orders from other EU countries will be subject to the actual VAT rate of that country. The VAT rate will be specified on the orders' invoice.
  • According to EU laws, buyer has the right to return the goods within 14 working days. Opened sealed goods are not excluded from the right to return, but may be subject of depreciation. Shipment cost and cost of money transfer in case of returns will be paid by the buyer. We will refuse returns sent as C.O.D. Refunds will be carried out within14 days after receipt.

  • Returned goods will be accepted in the original box or wrap and should be unused and in state of new. If damage exceeded the normal damage during trial, loss of value will be cleared with eventual refunds. Some goods will be accompanied by an instruction leaflet, informing the customer how to avoid damage.

  • Manufacturers warranty will be respected for all of our goods. We cannot be held responsible for damage to instruments and equipment caused by accessories.

  • After ordereing you will receive an automated message. To avoid delay in delivery, please reply to messages if you were invited to do so.

  • Buyers are responsible for providing complete and correct data (name, adress, postal code etc.) Avoidable extra cost of shipment and returns as a result of incorrect data will be paid by the buyer.

  • Companies from outside the etherlands with a valid EU VAT number should not place orders directly in the webshop but send an order request by e-mail or telephone, in order to issue the appropriate IC invoice.

  • If there will be delay in delivery, we will inform you immediately. You can cancel your order (partially) without cost.

  • Any shipment will be accompanied by an invoice with a specified VAT percentage and amount.

  • Strings are excluded explicitly from warranty. In case of a manufacturers' defect or malfunction (to our judgement and/or the judgement of the manufacturer) the string will be replaced or another solution without cost will be offered. Returning of malfunctioning strings  will only be accepted after our explicit consignment.

  • No discounts will be granted, unless specified already in our webshop.

  • We reserve the right -motivated or not- to refuse orders. Our general conditions (Dutch) of sales and delivery (Algemene Voorwaarden) apply to all our commercial transactions. An english translation of this document will be available in the near future. Our conditions are a legal deposit at the Chamber of Commerce for the Northern Netherlands (KvK Noord Nederland) in Groningen, NL.

  • Cookies: to facilitate the ordering process we only use functional cookies here. We do not harvest data for analysis or tracking.

  • Ordering implies accepting all conditions.

By placing orders, you agree with all conditions mentioned.

Last revision January 2024.

Bert Boon Violin maker.