Of course we do our utmost to deliver goods in the quality you ordered. Please tell us by phone or e-mail in case of questions or complaints: there will allways be a solution or answer.
We always respect the manufacturers' warranty against production-errors, as a rule one year.
If a satisfactory solution is not provided, you can ask for mediation by Stichting WebwinkelKeur. (in Dutch language only)
From February 15th 2016 consumers in the European Union may take their complaints to the ODR platform of the European Commission, provided complaints have not been processed elsewhere.